For Android phones, once connected to the dashcam’s Wi-Fi, other internet connections (Wi-Fi or mobile data) may not work, and some online music may not play.

• The dashcam will continue recording while connected.
• Connect to the Pelsee Cam app only when you want to view or download videos.

💡 Tip: This behavior is normal and occurs because the phone is connected directly to the dashcam’s Wi-Fi network, which does not provide internet access.

A phone can only connect to one device at a time.

• The dashcam will continue recording while connected.
• You can only use the Pelsee Cam app when you want to view or download videos.

💡 Tip: This is normal behavior. To use CarPlay, disconnect the phone from the dashcam’s Wi-Fi first.

Dashcams are designed to be viewed when you are near your vehicle.

• The dashcam connects to its dedicated Wi-Fi network, allowing access to live feed and recorded footage only within the Wi-Fi range.
• If you are not in your car or outside the Wi-Fi range, you cannot access the video feed in real-time.

💡 Tip: To view recordings at home, remove the memory card and use a computer or connect the dashcam to your phone within Wi-Fi range.

The dashcam may pause recording for two reasons:

1. You are adjusting settings in the Pelsee Cam app. Recording will resume automatically once you exit settings and return to the live view.
2. The SD card is not inserted or cannot be recognized, which will also trigger this alert.

💡 Tip: Always ensure the memory card is properly inserted and functional to avoid unexpected pauses.

Use this text to answer questions in as much detail as possible for your When a collision occurs, the dashcam will lock the video and save it separately in the Lock file.

• Make sure the Collision Sensitivity feature in the Pelsee Cam app is turned on and set to the desired level before the collision.

💡 Tip: Videos will only be automatically locked if the collision detection is active. Otherwise, manually lock important videos using the voice command or app.

The dashcam enters sleep mode after 1–2 minutes to save power.

• To keep the screen on while driving, go to Settings > Screensaver and adjust the screen timeout.
• If the screen does not turn on when you press the power button, please contact our support team at support@pelsee.com.

💡 Tip: Adjusting the screensaver settings ensures uninterrupted viewing while driving.

If the dashcam does not respond to voice commands, please follow these steps:

1. Make sure Voice Control is ON in the system settings.
2. Use the arrow buttons to adjust the response sensitivity.
3. Ensure you are speaking the correct command.

💡 Tip: Supported voice commands include: “Turn on audio,” “Turn off audio,” “Lock the video,” and “Take photo.” Other phrases may not be recognized.

You can view recordings in three ways:

Option 1: View on your dashcam

• Press the M button, enter [File Explorer], and you will see all video files.

Option 2: View on your phone via the Pelsee Cam app

• Connect the dashcam to your phone.
• Open the Pelsee Cam app, then go to [Camera File] to access all videos.

Option 3: View on a computer

• Remove the memory card from the dashcam.
• Insert it into a computer card reader.
• Watch videos using Pelsee DV Player, VLC Media Player, or PotPlayer.

💡 Tip: Regularly back up important videos to prevent data loss.

To turn off the button sounds on your dashcam:

1. Go to Settings on the dashcam.
2. Select Pressing Sound and turn it off.

💡 Tip: Disabling button sounds can make your dashcam operation quieter while driving.

You can set the correct time on your dashcam using one of the following methods:

1. Sync with your phone:
   Connect your dashcam to your phone.
   The time will automatically sync once the connection is successful.
2. Set manually on the dashcam:
   If not connected to your phone, go to Settings > Time Zone on the dashcam.
   Select the correct time zone.
   The dashcam will remember this time for future use.

🌐 Tip: To find the correct time zone for your area, visit Time and Date Time Zone Map.

If the small window of the cabin camera doesn’t appear on the dashcam screen:

1. Go to Settings > Cabin Camera Recording and make sure it is turned on.
2. You can also press the up arrow button to switch between the front camera and cabin camera view.

💡 Tip: Enabling this ensures the cabin camera feed appears in the top-right corner while recording.

If your dashcam’s Wi-Fi name does not appear on your phone and there is no slash on the Wi-Fi signal icon:

1. Perform a factory reset on the dashcam.
2. After the reset, check your phone’s Wi-Fi list again to see if the dashcam’s network appears.

📌 Note:

• If the Wi-Fi name still does not show up, contact our support team at support@pelsee.com for assistance.

If you see the “The card is abnormal” message, try the following steps:

1. Reset the dashcam through the app.
2. Remove and reinsert the memory card.
3. Try another compatible memory card if the issue occurs with the provided card.

📌 Note:

• If the problem persists, contact our support team at support@pelsee.com for further assistance.

If you encounter the “Please format your card” message and formatting fails, try these steps:

1. Remove and reinsert the memory card.
2. Reset the dashcam through the app.
3. Try another compatible memory card if this issue occurs with the provided card.

📌 Note:

• If the problem persists, contact our support team at support@pelsee.com for assistance.

If you see the “Please insert your card” message even though a card is inserted, try the following steps:

1. Remove the memory card and make sure both the card and the slot are clean and free of dirt or dust.
2. Power off the dashcam, then power it back on and reinsert the card.
3. Reset the dashcam through the app or try another compatible memory card if the issue occurs with the provided card.
4. Check the card on a computer by inserting it into a card reader to see if it is recognized.

📌 Note:

• If the problem continues, contact our support team at support@pelsee.com for further assistance.

The recording indicator turns yellow when the camera is recording a locked video.

Tips:

1. If videos are being locked too frequently, try lowering the collision sensitivity in the app.
2. Words like “lock” can sometimes accidentally trigger the voice command to lock the video. Consider reducing the voice command sensitivity if this happens often.

For P10, P10Pro, P12Pro, P12Pro Max, you can verify whether the lines are present in the recorded videos. If the lines are visible only on the screen and not in the recordings, please reach out to our support team at support@pelsee.com providing your concern, order receipt, and a photo illustrating the screen issue to initiate a warranty claim.

For P10, P10Pro, P12Pro, P12Pro Max, Please navigate to the Camera settings and locate the Rear Mirror or Mirror Rear View feature. Disable this function to switch the direction back to normal.

For, P10, P10Pro, P12Pro, P12Pro Max

1. Please ensure that all wire connections are securely tightened without any damage, paying particular attention to the 4-pin connector on the rear cam cable.
2. If the first tip does not work, please give a voice command of "show rear cam" and observe if there is a notification on the screen indicating "please plug in the rear camera." Then please reach out to our support team at support@pelsee.com with your concern, order receipt and result of the voice command for a warranty claim.

You may go to the Camera setting, and enable the Stream media switch (for model P10, P10Pro, P12Pro), or select the Rear camera view in Default booting display (for model P12Pro max).

1. Power on the dash cam and ensure that your phone is in close proximity to it.
2. Open the WiFi list on your phone and locate the network name, which includes the model name of the dash cam.
3. Select the dash cam's Wi-Fi network and enter the default password "12345678" to establish the connection.
4. Once connected, you can access the dash cam's settings through the corresponding app.

1. Please ensure that no antivirus, VPN software, or hotspot is enabled on your phones, as they may potentially interfere with the connection and overall performance of the dashcam.
2. If the first tip does not resolve the issue, please attempt to connect using another phone. Before doing so, ensure that you forget the dashcam's WiFi network from your current phone.

Typically, dash cams are designed to be viewed when you are in the vicinity of your vehicle. The camera connects to its dedicated WiFi network, and you can access its live feed and recorded footage within the range of this network. So, if you're not in your car or not within the range of the camera's WiFi signal, you wouldn't be able to access the video feed in real-time.

The purpose of the parking mode is to ensure that activities are recorded with very low power consumption. When your vehicle is hardwired and the parking mode is enabled, only the recording function operates based on your settings. Other features will not be activated in this mode.

For Android phones, once connected to the dash camera's WiFi, it cannot support another internet connection, such as WiFi or mobile data or listen to some online music. However, the dash cam will continue recording even when connected to the phone. Therefore, you can only connect to the app when you wish to view or download the videos.

The purpose of the app is to facilitate easier management of settings, as well as viewing and downloading videos. It's important to note that once the dash cam is powered on, it will continue recording even when connected to the phone. Therefore, you may connect to the app when you wish to view or download the videos.

Currently, the app does not support the feature of restoring deleted videos.

Dash cams typically don't connect directly to home WiFi networks. Instead, they generate their own WiFi signal that is compatible only with the corresponding app.

You can install the GPS module in the area above the rearview mirror, near the large plastic housing at the top of the windshield, or on the quarter-light window of the front doors, positioned at the bottom and as close to the front of the car as possible. However, it's essential to note that placing it too close to the dash cam may result in signal interference.