For Android phones, when your device connects to a Pelsee HD dash cam with WiFi, other internet connections (Wi-Fi or mobile data) may not work. This can prevent websites from loading or some online music from playing.

The dash cam will continue recording normally while connected. You only need to connect your phone to the Pelsee Cam App when you want to view or download videos.

Your phone can only be connected to one device at a time. When your phone is connected to a Pelsee HD dash cam with WiFi, CarPlay may not function because the dash cam occupies the connection.

The dash cam continues recording normally even while your phone is connected. You only need to connect your phone to the Pelsee Cam App when you want to view or download videos.

Pelsee HD dash cams with WiFi are designed to be viewed within the vicinity of your vehicle. The dash cam connects to its dedicated Wi-Fi network, allowing you to access live footage and recorded videos only within the Wi-Fi range.

If you are not near your car or outside the camera’s Wi-Fi coverage, you will not be able to view the video feed in real-time through the app.

If your Pelsee HD dash cam with WiFi displays “Recording Paused”, it usually means you are adjusting settings in the app. During this time, the dash cam temporarily stops recording to apply changes.

Once you exit the settings and return to the live view screen, the dash cam will automatically resume normal recording.

When a collision occurs, your Pelsee HD dash cam with WiFi automatically locks the video and saves it separately in the Lock folder.

However, for this feature to work, you must ensure that:

1. Collision sensitivity is enabled in the Pelsee Cam App.
   
2. The sensitivity is set to an appropriate level before the incident.

If these settings are not enabled or properly adjusted, the dash cam may not save collision footage.

If the screen on your Pelsee HD dash cam with WiFi turns off after one or two minutes, you can adjust the Automatic Screen Off Time in the Settings menu according to your preference. You can set it to stay on longer or remain on while driving.

If the screen does not turn back on when pressing the power button, please contact our support team at support@pelsee.com for further assistance.

If your Pelsee HD dash cam with WiFi does not respond to voice commands, first check the Pelsee Cam App to ensure that Voice Control is enabled.

The dash cam supports the following voice commands:

• “Turn on audio”
  
• “Turn off audio”
  
• “Lock the video”
  
• “Take photo”

Using any other phrases may result in no response from the dash cam.

To view recordings from your Pelsee HD dash cam with WiFi, follow these steps:

1. Via the Pelsee Cam App:
   Connect your phone to the dash cam.
   Open the app and tap “Camera File” to access all videos.
   Loop videos are recordings captured during normal driving.
   Locked videos are automatically saved when a collision is detected, based on your Collision Sensitivity setting.
   You can also lock a specific video manually using the corresponding voice command.
2. Via Computer:
   Remove the memory card from the dash cam.
   Insert it into a card reader to view videos on your computer.

If your Pelsee dash cam with WiFi shows no slash on the Wi-Fi icon but the Wi-Fi name does not appear on your phone, try performing a factory reset:

1. Power on the dash cam.
2. Press and hold the power button for about 8 seconds.
3. You will hear two beeps in total (ensure the environment is quiet).
4. Release the power button after the second beep.
5. The dash cam will announce that the reset is complete, and the screen will flash once to refresh.

After the reset, check your phone’s Wi-Fi list again to see if the dash cam’s network appears.

If the Wi-Fi still does not show up, please contact our support team at support@pelsee.com for assistance.

If your Pelsee dash cam with WiFi or the app displays “The card is abnormal”, try the following steps:

1. Reset the dash cam through the Pelsee Cam App.
2. Remove and reinsert the memory card.
3. If the issue persists, try another compatible memory card instead of the one provided.

If the problem continues after these steps, please contact our support team at support@pelsee.com for further assistance.

If your Pelsee P1 Duo dash cam with WiFi or the app prompts “Please format your card” but the formatting fails, try the following steps:

1. Remove and reinsert the memory card.1
2. Reset the dash cam through the Pelsee Cam App.
3. If the issue persists, try another compatible memory card instead of the one provided.

If the problem continues after these steps, please contact our support team at support@pelsee.com for further assistance.

If your Pelsee HD dash cam with WiFi or the app displays “Please insert your card” despite a card being inserted, try the following steps:

1. Remove the memory card and ensure both the card and the slot are clean and free of dust or dirt.
2. Power off the dash cam, then power it back on and reinsert the card.
3. If the issue persists, reset the dash cam through the Pelsee Cam App or try another compatible memory card (if the problem occurs with the provided card).
4. Optionally, insert the card into a card reader to check if it is recognized by your computer.

If the problem continues after these steps, please contact our support team at support@pelsee.com for further assistance.

On your Pelsee HD dash cam with WiFi, the recording indicator turns yellow when the camera is recording a locked video.

• If videos are being locked too frequently, try lowering the collision sensitivity in the Pelsee Cam App.
• Certain words, like “lock”, may accidentally trigger the voice command to lock a video. If this happens often, consider reducing the voice command sensitivity.

For P10, P10Pro, P12Pro, P12Pro Max, you can verify whether the lines are present in the recorded videos. If the lines are visible only on the screen and not in the recordings, please reach out to our support team at support@pelsee.com providing your concern, order receipt, and a photo illustrating the screen issue to initiate a warranty claim.

For P10, P10Pro, P12Pro, P12Pro Max, Please navigate to the Camera settings and locate the Rear Mirror or Mirror Rear View feature. Disable this function to switch the direction back to normal.

For, P10, P10Pro, P12Pro, P12Pro Max

1. Please ensure that all wire connections are securely tightened without any damage, paying particular attention to the 4-pin connector on the rear cam cable.
2. If the first tip does not work, please give a voice command of "show rear cam" and observe if there is a notification on the screen indicating "please plug in the rear camera." Then please reach out to our support team at support@pelsee.com with your concern, order receipt and result of the voice command for a warranty claim.

You may go to the Camera setting, and enable the Stream media switch (for model P10, P10Pro, P12Pro), or select the Rear camera view in Default booting display (for model P12Pro max).

1. Power on the dash cam and ensure that your phone is in close proximity to it.
2. Open the WiFi list on your phone and locate the network name, which includes the model name of the dash cam.
3. Select the dash cam's Wi-Fi network and enter the default password "12345678" to establish the connection.
4. Once connected, you can access the dash cam's settings through the corresponding app.

1. Please ensure that no antivirus, VPN software, or hotspot is enabled on your phones, as they may potentially interfere with the connection and overall performance of the dashcam.
2. If the first tip does not resolve the issue, please attempt to connect using another phone. Before doing so, ensure that you forget the dashcam's WiFi network from your current phone.

Typically, dash cams are designed to be viewed when you are in the vicinity of your vehicle. The camera connects to its dedicated WiFi network, and you can access its live feed and recorded footage within the range of this network. So, if you're not in your car or not within the range of the camera's WiFi signal, you wouldn't be able to access the video feed in real-time.

The purpose of the parking mode is to ensure that activities are recorded with very low power consumption. When your vehicle is hardwired and the parking mode is enabled, only the recording function operates based on your settings. Other features will not be activated in this mode.

For Android phones, once connected to the dash camera's WiFi, it cannot support another internet connection, such as WiFi or mobile data or listen to some online music. However, the dash cam will continue recording even when connected to the phone. Therefore, you can only connect to the app when you wish to view or download the videos.

The purpose of the app is to facilitate easier management of settings, as well as viewing and downloading videos. It's important to note that once the dash cam is powered on, it will continue recording even when connected to the phone. Therefore, you may connect to the app when you wish to view or download the videos.

Currently, the app does not support the feature of restoring deleted videos.

Dash cams typically don't connect directly to home WiFi networks. Instead, they generate their own WiFi signal that is compatible only with the corresponding app.

You can install the GPS module in the area above the rearview mirror, near the large plastic housing at the top of the windshield, or on the quarter-light window of the front doors, positioned at the bottom and as close to the front of the car as possible. However, it's essential to note that placing it too close to the dash cam may result in signal interference.