For Android phones, once connected to the dashcam’s Wi-Fi, other internet connections (Wi-Fi or mobile data) may not work, and some online music may not play.

A phone can only connect to one device at a time. While your phone is connected to the dashcam:

• The dashcam will continue recording.
• You can only use the Pelsee Cam app when you want to view or download videos.

Dashcams are designed to be viewed when you are near your vehicle. The camera connects to its dedicated Wi-Fi network, allowing you to access the live feed and recorded footage only within the range of this network.

The dashcam may pause recording for two reasons:

1. You are adjusting settings in the Pelsee Cam app. Recording will resume automatically once you exit settings and return to the live view.
2. The SD card is either not inserted or cannot be recognized, which also triggers this alert.

When a collision occurs, the dashcam will lock the video and save it separately in the Lock file.

💡 Tip: Make sure the Collision Sensitivity feature in the Pelsee Cam app is enabled and set to the desired level beforehand.

The dashcam enters sleep mode after 1–2 minutes.

💡 Tip: To keep the screen on while driving, go to Settings → Screensaver and adjust the time.

If the screen does not turn on when you press the power button, please contact our support team at support@pelsee.com.

If your dashcam does not respond to voice commands, try the following steps:

1. Make sure Voice Control is ON in Settings.
   
2. Press the M button to access Voice Commands and speak the correct command.

💡 Tip: The dashcam supports specific commands like “Turn on audio,” “Turn off audio,” “Lock the video,” and “Take photo”. Using other phrases may not work.

You can view your dashcam recordings using one of the following methods:

Option 1: On the dashcam

• Press the M button, enter [Fire Explorer], and browse all video files.

Option 2: On your phone via the Pelsee Cam app

• Connect your dashcam to your phone.
• Open the Pelsee Cam app, go to [Camera File], and access all videos.

Option 3: On a computer

• Remove the memory card from the dashcam.
• Connect it to a computer using a card reader.
• Watch videos using Pelsee DV Player, VLC Media Player, or Potplay.

💡 Tip: Regularly back up important recordings to prevent accidental loss.

To turn off the button sounds, go to Settings → Pressing Sound on the dashcam and toggle it off.

• If you connect your dashcam to your phone, the time will automatically sync once the connection is successful.
• If you don’t connect to your phone, you need to set the time zone in the dashcam settings. Once set, the dashcam will remember the time for future use.

💡 Tip: To find the correct time zone for your area, visit: https://www.timeanddate.com/time/map/

If the small window of the cabin camera doesn’t appear in the top-right corner of the dashcam screen:

1. Go to Settings → Cabin Camera Recording and make sure it is turned on.
2. Once enabled, the cabin camera window will appear.
3. You can also press the up arrow button to switch between the front and cabin cameras.

💡 Tip: Ensure both the front and cabin cameras are properly enabled in settings for the small window to function correctly.

If you see this message, try the following steps:

1. Reset the dashcam through the Pelsee Cam app.
2. Remove and reinsert the memory card.
3. Try another compatible memory card if this occurs with the provided card.

💡 Tip: If the issue persists, please contact our support team at support@pelsee.com.

If there is no slash on the Wi-Fi signal icon but the dashcam’s Wi-Fi name does not appear on your phone:

1. Perform a factory reset on the dashcam.
2. After the reset, check your phone’s Wi-Fi list again to see if the dashcam’s network appears.

💡 Tip: If the Wi-Fi name still does not show up, please contact our support team at support@pelsee.com.

If you encounter this issue, try the following steps:

1. Remove and reinsert the memory card.
2. Reset the dashcam through the Pelsee Cam app.
3. Try another compatible memory card if this occurs with the provided card.

💡 Tip: If the problem persists, please contact our support team at support@pelsee.com.

If you see this message, try the following steps:

1. Remove the memory card and make sure both the card and the slot are clean and free of dirt or dust.
2. Power off the dashcam, then power it back on and reinsert the card.
3. If the issue persists, reset the dashcam through the app or try another compatible memory card (if this occurs with the provided card).
4. You can also insert the card into a card reader to check if it is recognized by your computer.

💡 Tip: If the problem continues, please contact our support team at support@pelsee.com.

If your dashcam has three cameras but you only see one or two video files, try the following steps:

1. Insert the memory card into a card reader and connect it to your computer to check if all video files are visible.
2. Format the memory card either on the dashcam or via the Pelsee Cam app.
   ⚠️ Important: Make sure to back up any important videos before formatting.

💡 Tip: If the problem continues, please contact our support team at support@pelsee.com for further assistance.

• The recording indicator turns yellow when the dashcam is recording a locked video.
• If videos are being locked too frequently, try lowering the collision sensitivity in the app.
• Words like “lock” can sometimes accidentally trigger the voice command to lock a video. Consider reducing the voice command sensitivity if this happens often.

💡 Tip: The yellow indicator is normal and indicates that important footage is being protected from overwriting.

For P10, P10Pro, P12Pro, P12Pro Max, you can verify whether the lines are present in the recorded videos. If the lines are visible only on the screen and not in the recordings, please reach out to our support team at support@pelsee.com providing your concern, order receipt, and a photo illustrating the screen issue to initiate a warranty claim.

For P10, P10Pro, P12Pro, P12Pro Max, Please navigate to the Camera settings and locate the Rear Mirror or Mirror Rear View feature. Disable this function to switch the direction back to normal.

For, P10, P10Pro, P12Pro, P12Pro Max

1. Please ensure that all wire connections are securely tightened without any damage, paying particular attention to the 4-pin connector on the rear cam cable.
2. If the first tip does not work, please give a voice command of "show rear cam" and observe if there is a notification on the screen indicating "please plug in the rear camera." Then please reach out to our support team at support@pelsee.com with your concern, order receipt and result of the voice command for a warranty claim.

You may go to the Camera setting, and enable the Stream media switch (for model P10, P10Pro, P12Pro), or select the Rear camera view in Default booting display (for model P12Pro max).

1. Power on the dash cam and ensure that your phone is in close proximity to it.
2. Open the WiFi list on your phone and locate the network name, which includes the model name of the dash cam.
3. Select the dash cam's Wi-Fi network and enter the default password "12345678" to establish the connection.
4. Once connected, you can access the dash cam's settings through the corresponding app.

1. Please ensure that no antivirus, VPN software, or hotspot is enabled on your phones, as they may potentially interfere with the connection and overall performance of the dashcam.
2. If the first tip does not resolve the issue, please attempt to connect using another phone. Before doing so, ensure that you forget the dashcam's WiFi network from your current phone.

Typically, dash cams are designed to be viewed when you are in the vicinity of your vehicle. The camera connects to its dedicated WiFi network, and you can access its live feed and recorded footage within the range of this network. So, if you're not in your car or not within the range of the camera's WiFi signal, you wouldn't be able to access the video feed in real-time.

The purpose of the parking mode is to ensure that activities are recorded with very low power consumption. When your vehicle is hardwired and the parking mode is enabled, only the recording function operates based on your settings. Other features will not be activated in this mode.

For Android phones, once connected to the dash camera's WiFi, it cannot support another internet connection, such as WiFi or mobile data or listen to some online music. However, the dash cam will continue recording even when connected to the phone. Therefore, you can only connect to the app when you wish to view or download the videos.

The purpose of the app is to facilitate easier management of settings, as well as viewing and downloading videos. It's important to note that once the dash cam is powered on, it will continue recording even when connected to the phone. Therefore, you may connect to the app when you wish to view or download the videos.

Currently, the app does not support the feature of restoring deleted videos.

Dash cams typically don't connect directly to home WiFi networks. Instead, they generate their own WiFi signal that is compatible only with the corresponding app.

You can install the GPS module in the area above the rearview mirror, near the large plastic housing at the top of the windshield, or on the quarter-light window of the front doors, positioned at the bottom and as close to the front of the car as possible. However, it's essential to note that placing it too close to the dash cam may result in signal interference.