For Android phones, once connected to the dash cam’s Wi-Fi, other internet connections — including Wi-Fi or mobile data — may not work, and some online music apps may fail to play.

• The dash cam will continue recording while your phone is connected.
  
• To avoid interruptions, connect to the Pelsee Cam app only when you want to view or download videos.
  

This is normal behavior due to how the dash cam’s Wi-Fi works — it creates a local connection for video access but does not provide internet access.

A phone can only connect to one device at a time. When your phone is connected to the dash cam:CarPlay will not work.The dash cam will continue recording while connected.You can use the Pelsee Cam app only when you want to view or download videos.This is normal behavior because the dash cam occupies the phone’s connection, preventing other simultaneous device connections like CarPlay.

Typically, dash cams are designed to be viewed only when you are near your vehicle.The dash cam connects to its dedicated Wi-Fi network.You can access live feed and recorded footage only within the range of this network.If you are not in your car or out of Wi-Fi range, you cannot access the video feed in real-time.This is normal behavior because the dash cam does not provide remote access over the internet.

The dashcam may pause recording for two main reasons:

1. Adjusting settings in the app – Recording will resume automatically once you exit the settings and return to the live view.
   
2. SD card issues – If the SD card is not inserted or cannot be recognized, the dashcam will display this alert.
   

Make sure your SD card is properly inserted and recognized, and avoid changing settings while expecting continuous recording.

How the dashcam handles collisions:

When a collision occurs, the dashcam will lock the video and save it separately in the Lock file.

Make sure the Collision Sensitivity feature in the app is turned on and set to the desired level beforehand to ensure collisions are recorded.

The dashcam screen enters sleep mode after 1–2 minutes.

To keep the screen on while driving:

1. Go to Settings > Auto Screen off.
   
2. Adjust the setting to your preference.
   

If the screen does not turn on when you press the power button, please contact our support team at support@pelsee.com.

If your dashcam is not responding to voice commands, try the following steps:

1. Make sure Voice Control in system settings is ON (Settings > Voice Control).
   
2. Adjust the responding sensitivity to ensure the dashcam recognizes your voice.
   
3. Make sure you speak the correct command clearly.
   

Following these steps should help your Pelsee dash cam respond properly to voice commands.

You can view your Pelsee dash cam recordings in three easy ways:

1. On the Dash Cam Itself

• Open File Explorer on your Pelsee dash cam.
  
• You can browse, play, or delete recordings directly from the screen.
  

2. On Your Smartphone (via the Pelsee Cam App)

• Connect your phone to the dash cam’s built-in Wi-Fi.
  
• Open the Pelsee Cam App, then go to Camera File to view, download, or manage videos stored on the dash cam.
  

3. On a Computer (Using a Memory Card Reader)

• Remove the microSD card from your Pelsee dash cam.
  
• Insert it into a card reader connected to your computer.
  
• You can then watch your recordings using Pelsee DV Player, VLC Media Player, or PotPlayer.
  

💡 Tip: Always use a high-speed, compatible microSD card for the best recording performance.

To disable the button or touch sounds on your Pelsee dash cam:

1. Go to Settings on your dash cam.
   
2. Select Touch Sound (or Button Sound, depending on your model).
   
3. Toggle the option Off to mute the sound when pressing buttons or using the touchscreen.
   

💡 Tip: Turning off the button sound can make your driving experience quieter, especially during nighttime or long trips.

• Auto sync via phone: If you connect your dashcam to your phone, the time will automatically sync once the connection is successful.
  
• Manual setting: If you don’t connect to a phone, go to Settings → Time Zone on the dashcam and set the correct time zone. Once set, the dashcam will remember the time for future use.
  

🌐 Tip: To find the correct time zone for your area, see: https://www.timeanddate.com/time/map/

If the GPS speed shown on your dash cam has slight differences, you can go to Settings ＞ Speed Adjustment to fine-tune the displayed speed for better accuracy.

Go to Settings, then find and select “Set Rearview Default.”

Once enabled, the dash cam’s screen will display the rear camera live view by default while driving.

If there is no sound in any of your recordings, go to Camera Settings ＞ Sound Recording and ensure the option is turned ON.

You may also adjust the microphone sensitivity as needed.

If this happens, it usually means the red reverse trigger wire from the rear camera has been connected incorrectly.

It should be connected to the reverse light wire — the one that has power only when your car is in reverse gear.

Once connected properly, the dash cam will switch to the rear view only when reversing.

If there’s no slash on the Wi-Fi icon but your dash cam’s Wi-Fi name doesn’t appear on your phone, try performing a factory reset first.

After resetting, check your phone’s Wi-Fi list again.

If it still doesn’t appear, please contact support@pelsee.com.

If this message appears:

① Reset the dash cam through the app.

② Remove and reinsert the memory card.

③ Try another compatible microSD card if the issue continues.

If the problem persists, contact support@pelsee.com.

If formatting fails:

① Remove and reinsert the card.

② Reset the dash cam through the app.

③ Try another compatible card.

If the problem continues, contact support@pelsee.com.

① Remove the card and make sure the slot and card are clean.

② Power off the dash cam, then reinsert the card and power on again.

③ Reset the dash cam through the app or try a different memory card.

④ You can also test the card on a computer with a card reader.

If the issue persists, contact support@pelsee.com.

• The recording indicator turns yellow when the dash cam is recording a locked video.
  
• If locked videos occur too often, try lowering the collision sensitivity in settings.
  
• Sometimes, words like “lock” can accidentally trigger voice commands — reduce voice control sensitivity if needed.
  

If adjustments you made to the rear camera settings (e.g., mirror or flip options) do not save and revert after resetting your SD card, please contact our support team at support@pelsee.com.

For P10, P10Pro, P12Pro, P12Pro Max, you can verify whether the lines are present in the recorded videos. If the lines are visible only on the screen and not in the recordings, please reach out to our support team at support@pelsee.com providing your concern, order receipt, and a photo illustrating the screen issue to initiate a warranty claim.

For P10, P10Pro, P12Pro, P12Pro Max, Please navigate to the Camera settings and locate the Rear Mirror or Mirror Rear View feature. Disable this function to switch the direction back to normal.

For, P10, P10Pro, P12Pro, P12Pro Max

1. Please ensure that all wire connections are securely tightened without any damage, paying particular attention to the 4-pin connector on the rear cam cable.
2. If the first tip does not work, please give a voice command of "show rear cam" and observe if there is a notification on the screen indicating "please plug in the rear camera." Then please reach out to our support team at support@pelsee.com with your concern, order receipt and result of the voice command for a warranty claim.

You may go to the Camera setting, and enable the Stream media switch (for model P10, P10Pro, P12Pro), or select the Rear camera view in Default booting display (for model P12Pro max).

1. Power on the dash cam and ensure that your phone is in close proximity to it.
2. Open the WiFi list on your phone and locate the network name, which includes the model name of the dash cam.
3. Select the dash cam's Wi-Fi network and enter the default password "12345678" to establish the connection.
4. Once connected, you can access the dash cam's settings through the corresponding app.

1. Please ensure that no antivirus, VPN software, or hotspot is enabled on your phones, as they may potentially interfere with the connection and overall performance of the dashcam.
2. If the first tip does not resolve the issue, please attempt to connect using another phone. Before doing so, ensure that you forget the dashcam's WiFi network from your current phone.

Typically, dash cams are designed to be viewed when you are in the vicinity of your vehicle. The camera connects to its dedicated WiFi network, and you can access its live feed and recorded footage within the range of this network. So, if you're not in your car or not within the range of the camera's WiFi signal, you wouldn't be able to access the video feed in real-time.

The purpose of the parking mode is to ensure that activities are recorded with very low power consumption. When your vehicle is hardwired and the parking mode is enabled, only the recording function operates based on your settings. Other features will not be activated in this mode.

For Android phones, once connected to the dash camera's WiFi, it cannot support another internet connection, such as WiFi or mobile data or listen to some online music. However, the dash cam will continue recording even when connected to the phone. Therefore, you can only connect to the app when you wish to view or download the videos.

The purpose of the app is to facilitate easier management of settings, as well as viewing and downloading videos. It's important to note that once the dash cam is powered on, it will continue recording even when connected to the phone. Therefore, you may connect to the app when you wish to view or download the videos.

Currently, the app does not support the feature of restoring deleted videos.

Dash cams typically don't connect directly to home WiFi networks. Instead, they generate their own WiFi signal that is compatible only with the corresponding app.

You can install the GPS module in the area above the rearview mirror, near the large plastic housing at the top of the windshield, or on the quarter-light window of the front doors, positioned at the bottom and as close to the front of the car as possible. However, it's essential to note that placing it too close to the dash cam may result in signal interference.