Main Firmware

Q: P10

To request a firmware update for your device: 1. Take a clear photo of the SN code sticker located on the back of your dash cam. 2. On the dash cam, tap the Home icon from the recording screen. 3. Navigate to Sys Settings > Version Information. 4. Take a photo of the entire Version Information screen. 5. Email both photos (SN code and Version Info) to our support team at support@pelsee.com . Once received, we’ll promptly send you the latest and correct firmware file for your model.

Q: P1 Duo

To request a firmware update for this model: 1. Take a clear photo of the SN code sticker located on the bracket of your dash cam. 2. Connect the dash cam to the Pelsee Cam App. 3. Go to Live View > Camera Settings > Firmware Version , and take a screenshot of the Firmware Version option. 4. Email both photos (SN sticker and Firmware Version) to our support team at support@pelsee.com . We’ll promptly provide you with the correct and latest firmware file.

Download the latest official firmware for your Pelsee dash cam to keep your device running smoothly and efficiently.

P10

To request a firmware update for your device:

1. Take a clear photo of the SN code sticker located on the back of your dash cam.

2. On the dash cam, tap the Home icon from the recording screen.

3. Navigate to Sys Settings > Version Information.

4. Take a photo of the entire Version Information screen.

5.Email both photos (SN code and Version Info) to our support team at support@pelsee.com.

Once received, we’ll promptly send you the latest and correct firmware file for your model.

P10 Pro

Latest version:P10PRO_240507

P12

Latest version: P12_221216

P12 Pro

Latest version:P12PRO_240920

P12 Pro Max

To request a firmware update for this model:
1. On the dash cam, tap the red recording icon in the center to stop recording.

2. Tap the Settings icon (gear-shaped) on the recording screen.

3. Scroll to “About” and take a clear photo of the entire information screen.

4. Email the photo to support@pelsee.com.
We’ll promptly provide you with the correct and latest firmware file for your device.

P12 Plus & P10 Plus

To request a firmware update for this model:

1. On the dash cam, tap the Home icon from the recording screen.

2. Navigate to Sys Setting > Version Information.

3. Take a clear photo of the entire Version Information screen.

4. Email the photo to our support team at support@pelsee.com.

We’ll promptly send you the latest and correct firmware file.

P1 Duo

To request a firmware update for this model:

1. Take a clear photo of the SN code sticker located on the bracket of your dash cam.

2. Connect the dash cam to the Pelsee Cam App.

3. Go to Live View > Camera Settings > Firmware Version, and take a screenshot of the Firmware Version option.

4. Email both photos (SN sticker and Firmware Version) to our support team at support@pelsee.com.

We’ll promptly provide you with the correct and latest firmware file.

P2 Trio

To request a firmware update for this model:

1. On the dash cam, press the Menu icon (☰) from the recording screen.

2. Go to Version, then take a clear photo of the entire Version information screen.

3. Email the photo to our support team at support@pelsee.com.

We’ll promptly send you the correct and latest firmware file.